October 6, 2017 - we had another urgent plumbing issue. Called Hoffmann early the morning of Oct. 6. The service rep who took our call was so friendly, and promised to get a plumber to us as soon as possible, By lunchtime, James B. had been to our home, completed the repair work, and departed. James was friendly, informative, extremely efficient, and neat as can be! We highly recommend Hoffmann Brothers.
Steve came out to help me with two things. First, he cleared a basement floor drain. Took him under 5 minutes with a power auger. Second, he fixed fast-dripping bathtub faucet. He was able to fix the drip, by doing some replacing some inner components. However, there were no available hot and cold handles that both fit my old plumbing and that I had a strong enough grip to turn. So Steve could turn the handles to stop the drip, but then I couldn't turn the water on. After advising me that the only fix was a replacement of the faucet ~ a $1000 job involving going into the wall. We decided together to delay the replacement, and till then I will use a wrench to open and close turn the handles. Since that's the best he could do, he cut the price from the one we had originally agreed upon. He spent four and a half hours with me and did everything he could - and was very pleasant. So five stars.
Hoffman Bros are easy to contact, prompt, keep you up to date, and have good technicians. We felt that they assessed our needs for a new Heat pump thoroughly & provided several options for us. Installation went very well, and the unit is quiet & effective.
John Reese was the service tech who came to our home today to repair our hot water heater. He was extremely courteous, considerate of our floors, and technically proficient. He even gave us some useful tips for retirees on fixed income to save some money with our heater. We will definitely contact Hoffmann Brothers for future needs.
Our experience with Hoffmann Brothers was excellent and we highly recommend them. Ken and Steve from Service were outstanding and diagnosed the issue with our 20 yr old HVAC system and provided repair options. They were very professional and even showed us the cracked/compromised heat exchanger via a camera. My husband was able to conveniently discuss replacement options with Nick from Sales the same day. Nick was very prompt, professional and helpful and provided a range of quality replacement options. Aron and Alex were the Installers and they did an excellent and professional installation. All the folks we talked to on the phone were very nice, professional, and helpful. We are very pleased with the equipment we chose and our experience with Hoffmann Brothers.
Zach was very friendly and professional and had to troubleshoot my problem with the a/c running simultaneously with the heat. Very non-standard problem! The thermostat was the culprit. He got me the best discounts available and I signed up for their maintenance program (a very reasonable program) with Zach as my go to guy. I'm very impressed with Zach's abilities and that he has good support at the home office to help him be successful with troubleshooting when Zach called in for help. . A real good team effort. I'd recommend Zach and the Hoffman Bros to anyone.
From top to bottom (office, engineering, sales, installation & repair) all the employees are friendly, helpful, care about their work, and make you feel good & respected. Top notch company.
We did get a powered humidifier with a wifi-enabled thermostat, and it took a couple of extra visits to make sure the communications worked, so the humidifier worked. Our comment for improvement would be to make sure all the technicians understand how to set up this system.
Hoffmann Brothers Heating Air Conditioning Inc is a US Plumber based in Brentwood, Illinois. Hoffmann Brothers Heating Air Conditioning Inc is located at 1025 Hanley Industrial Ct, Brentwood, MO 63144, USA.
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